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Artsheaven.com supposedly has a 30-day money back guarantee for oil painted reproductions. I received an unsatisfactory painting and immediately shipped order #10682 back to business on 5/23/16. Merchandise was received by merchant and signed for by Q.Quyen on 5/26/16. I inquired about the refund (minus 15% for restocking/shipping costs) on 6/6/16 by email and phone. No response and no refund for $361.75 to associated credit card by 6/9/16.

Complaint Detail / Problem

Complaint Type: Billing or Collection Issues

Problem:

Artsheaven.com has a 30-day money back guarantee for oil painted reproductions. I received an unsatisfactory painting and immediately shipped order #10682 back to business on 9/23/16. Merchandise was received and signed for by Q.Quyen on 5/26/16. I inquired about the refund (minus 15% for restocking/shipping costs) on 6/6/16 by email and phone. No response and no refund for $361.75 to associated credit card by 6/9/16.

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Product or Service Mentioned: Arts Heaven Picture.

Reason of review: No refund for merchandise returned.

Monetary Loss: $361.

Preferred solution: Full refund.

I liked: Skill of most of the painters.

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